Rachel Coates is a passionate advocate in the field of aging and a champion of inclusive, livable communities for all. She serves as Director of the Arlington Area Agency on Aging within the County’s Department of Human Services (DHS). Rachel strives to fulfill the DHS mission, to strengthen, protect and empower, in both her professional and personal life.
Rachel strives for the highest quality of service in the administration of all Older Americans Act programs that enhance the quality of life for older Arlingtonians. She works closely with key stakeholders like the Commission on Aging to engage older adults in community planning and helped Arlington receive designations of Age-Friendly from the World Health Organization/AARP and Dementia Friendly from the National Association of Area Agencies on Aging (n4a). Her work was recognized nationally for the development of Aging without Bars, a program that integrates service coordination for older inmates returning to the community and a regional effort to engage stakeholders in Emergency Planning for Vulnerable Populations. Prior to working with DHS, Rachel supported ex-offenders through community-based life skills courses and restorative justice focused reentry.
Rachel graduated from the University of Pittsburgh and holds degrees in Psychology and a Masters in Forensic Psychology. She and her husband, James, live in Arlington and are active in their church and various community organizations.